Refund & Cancellation Policy

Last updated: 28 July 2026

An invitation is a digital product delivered the moment you pay — this page explains plainly when we refund and when we don't.

Before you pay: try it free

You can build your whole invitation with your names and date and see it live before paying anything — which is why refunds are rarely needed.
Don't pay until the preview looks right to you.

If you were charged but never received your invitation or control link because of a fault on our side.
If you were charged twice for one order — we return the extra immediately.
If your invitation has a material technical defect we cannot fix within a reasonable time.

After you've received your invitation and control link and the invitation works as presented — the digital product has been fully delivered, and you saw its preview before paying.
Changing your mind about the template or the occasion after purchase — instead of a refund you can switch templates and edit every detail yourself at no extra cost.
Mistakes in names or dates that you typed — you can correct them yourself from your control link in seconds.
Your event being cancelled or postponed — you can change the invitation's date instead of cancelling.

Message us on WhatsApp within 14 days of payment with the phone number you ordered with and a description of the problem.
We reply within two business days. If your case falls under the situations above, we refund to the original payment method; how long it takes to appear on your card is set by your bank.

Before payment: you're committed to nothing — just leave the page, and your in-progress invitation is deleted automatically within 48 hours.
After payment: you can ask us to permanently delete your invitation and its guest data at any time, but deletion does not mean a refund except in the cases listed above.